You can obtain a cancellation form by writing to us at birojs@klubsmaja.lv. Before completing the Returns Form, please refer again to the Terms of Use, which also describes the returns policy and procedure.

In order to exercise the 14-day right of withdrawal, the goods must be used only for the purposes for which they were intended and the consumer is responsible for ensuring that the quality and safety of the goods are maintained during the period in which the right of withdrawal is exercised. If the goods are inappropriately used or damaged, if they are handled carelessly during use or without following the instructions, if the original packaging of the goods is lost or if the packaging is substantially damaged, the online shop has the right to refuse or reduce the amount to be refunded in accordance with the diminished value of the goods.

The buyer cannot exercise the right of withdrawal if:

• the 14-day return period has expired;
• the goods you order are perishable or expendable;
• the product was improperly used without following the instructions for its intended purpose;
• if the buyer has opened the packaging of the goods or if the packaging or the goods are damaged;
• the goods ordered are made directly for the buyer to order;
• the buyer has opened an audio or video recording or a computer software package.